Frequently Asked Questions
Welcome to the Luxurious Scents FAQ page. Here you’ll find clear answers to the most common questions about our perfumes, shipping, authenticity, payments, and support. If you still need help, feel free to contact our customer service team.
1. Are all perfumes at Luxurious Scents original?
Yes. We only sell 100% authentic and original perfumes sourced from trusted distributors. We do not deal in fakes, replicas, decants, or used products.
2. Do you deliver all over Karachi?
Absolutely. We offer fast Karachi-wide deliveries, usually same-day or next-day depending on your area.
3. Do you deliver across Pakistan?
Yes, we ship nationwide. Deliveries outside Karachi typically take 2–5 business days, depending on your city and courier availability.
4. Do you offer Cash on Delivery (COD)?
Yes. COD is available in Karachi and most major cities across Pakistan.
5. How long does delivery take?
- Karachi: Same-day or next-day
- Pakistan-wide: 2–5 days
Delivery time may vary on weekends, holidays, or weather conditions.
6. How do I track my order?
You can track your order using the Order Tracking page on our website.
Simply enter your Order Number or Tracking ID received via SMS, WhatsApp, or email.
7. What should I do if I enter the wrong address?
Contact us immediately through WhatsApp or email.
If the order hasn’t been shipped yet, we can update the address.
8. Can I return or exchange a perfume?
We accept returns only if:
- You received the wrong product
- The perfume was damaged during delivery
- The item is completely unused and sealed
For hygienic reasons, opened or used perfumes cannot be returned.
9. Do you sell tester perfumes?
Yes, we offer authentic branded testers whenever available. Testers are original but come without retail packaging.
10. How can I confirm that my perfume is genuine?
All products come with:
- Original packaging
- Batch codes
- Authentic fragrance quality
- Verified sourcing paperwork from suppliers
We guarantee originality.
11. Do you have men’s, women’s, and unisex fragrances?
Yes! We stock a wide range of:
- Men’s perfumes
- Women’s perfumes
- Unisex fragrances
- Attars & perfume oils
- Arabic oud
- Gift sets
12. Can I get recommendations for fragrances?
Of course. Our team can help you choose based on your personality, preferences, season, and budget.
Simply contact us via WhatsApp.
13. Do you offer gift wrapping?
Yes! We offer premium gift wrapping for gifts, birthdays, weddings, and special events.
14. Are your perfumes long-lasting?
Most of our perfumes are selected specifically for Karachi weather, ensuring strong longevity and projection.
Longevity may vary based on skin type, climate, and application method.
15. How should I store my perfumes?
Keep perfumes in:
- A cool, dry place
- Away from sunlight
- At room temperature
Proper storage extends the life and performance of the fragrance.
16. Can I change or cancel my order?
You can cancel or edit your order only if it has not been shipped yet.
Contact us immediately for changes.
17. What if I receive a damaged package?
Take photos or a short video and contact customer support within 24–48 hours.
We will arrange a replacement or refund depending on the situation.
18. Do you offer bulk or corporate orders?
Yes, we provide bulk ordering and corporate gifting options for events, offices, and giveaways.
19. How do I contact your support team?
You can reach us anytime through:
- WhatsApp Support
- Website Contact Form
We respond quickly and professionally.