Return & Refund Policy Luxurious Scents
At Luxurious Scents, we want you to have a smooth and satisfying shopping experience. Please read the following policy carefully before placing your order.
Returns & Replacements
We accept returns or provide replacements in the following situations:
1. Damaged Product
If your perfume arrives damaged, please contact us as soon as possible after receiving your order.
2. Wrong Product Received
If you receive a product different from the one you ordered, contact us so we can arrange an appropriate replacement.
3. Unopened Perfumes
Unopened perfumes may be eligible for return, provided the product is unused and remains in its original condition and packaging.
Products That Cannot Be Returned
For hygiene and product-quality reasons, opened or used perfumes are not eligible for return, unless the product was received damaged or was the wrong product.
Products that have been used, sprayed, altered, or returned without their original packaging may not qualify for a return.
Return Requirements
To request a return or replacement, please contact us with:
- Your order number
- Customer name and contact number
- Reason for the return
- Clear photographs of the product and packaging
- Video evidence where appropriate, particularly for damaged packages
Our team may request additional information to verify the issue.
Return Timeframe
Please contact Luxurious Scents as soon as possible after receiving your order if you have received a damaged or incorrect product or wish to request a return for an unopened perfume.
Requests made after an extended period may not be accepted.
Replacement for Damaged or Wrong Products
If your claim is approved for a damaged or incorrect product, we will arrange a replacement subject to product availability.
The replacement process and delivery arrangements will be communicated to you by our customer support team.
Refunds
Where a refund is approved, the applicable refund arrangement will be communicated by our team based on the circumstances of the order.
A return or refund is not automatically guaranteed simply because a customer changes their mind after opening or using a perfume.
Return Shipping
For approved returns or replacements involving a damaged or incorrect product, Luxurious Scents will provide instructions regarding the return process.
For other approved returns, applicable return shipping arrangements may depend on the circumstances of the request.
Important Note
Please do not send a product back without contacting us first. Our team must review and approve the return request before the product is returned.
Contact Us About a Return
For return or replacement assistance:
WhatsApp: +92 328 2087269
Email: luxuriouscents2025@gmail.com
Please keep your order number available when contacting us.
Luxurious Scents
Karachi, Pakistan
This policy is intended as store information and should be reviewed against applicable Pakistani consumer-protection requirements and your actual courier/payment procedures before publishing.